Return & Refund Policy

https://www.avtimelesstreasures.com
Company Name: AV Timeless Treasures

At AV Timeless Treasures, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer returns, exchanges, and refunds under the conditions outlined below.

1. Eligibility for Returns

Items must be returned within 14 days of delivery.
Products must be unused, unworn, and in their original packaging.
Proof of purchase (invoice/order number) is required.
Certain items are non-returnable due to hygiene and customization, including:
- Earrings
- Personalized/engraved products
- Clearance/sale items

2. Return Process

Contact us at email: info@avtimelesstreasures.com or reach us on +91 79948 01718 / +91 9744 714570 to request a return authorization.
Once approved, ship the product to our return address:

AV Timeless Teasures

Behind Co-operative Bank, Vyanashala,

Chingavanam PO Kottayam,

Kerala India – 686533
Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Refunds will be processed to your original payment method within 14 business days after we receive and inspect the returned item.
Shipping charges are non-refundable (unless the return is due to our error).
If you used a discount or coupon, the refund will reflect the discounted price.

4. Exchanges

We offer exchanges for size, color, or a different item of equal value.
If the new item costs more, the difference must be paid before shipping.
Exchange shipping costs are the responsibility of the customer.

5. Damaged or Defective Products

If you receive a defective, damaged, or incorrect product, please contact us within 48hrs of delivery.
We will provide a free replacement or a full refund, including shipping costs.

6. Cancellations

Orders can be cancelled within 12 hours of purchase if they have not yet been processed or shipped.
Once shipped, cancellations are not possible, but you may initiate a return.

7. Contact Us

For return, refund, or exchange requests, please reach us at:

AV Timeless Treasures
Email: info@avtimelesstreasures.cm
Phone: +91 79948 01718 / +91 9744 714570
Address:

AV Timeless Teasures

Behind Co-operative Bank, Vyanashala,

Chingavanam PO Kottayam,

Kerala India – 686533